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LG inaugurates Shri Mata Vaishno Devi Shrine Board's hi-tech Call Centre for devotees
YB WEB DESK. Dated: 1/15/2021 11:23:51 AM
Katra, Jan 14 Taking a major leap towards creating a robust response mechanism to address the queries and grievances regarding Shri Mata Vaishno Devi Ji pilgrimage, Lieutenant Governor, Manoj Sinha, who is also the Chairman of Shri Mata Vaishno Devi Shrine Board, today inaugurated a hi-tech, round the clock Call Centre for devotees of the Holy Shrine at Spiritual Growth Centre, Katra. Terming the Call Centre as yet another initiative of the Shrine Board towards optimum utilization of available technologies for larger facilitation of the pilgrims, the Lt Governor said that the first such facility put in place by the Shrine Board, will be of immense help to the devotees worldwide, as their queries and grievances in regard to the pilgrimage will be addressed by providing them information sought for on realtime basis. Underscoring the significance of the new facility, the Lt Governor observed that the initiative is aimed at providing much needed assistance to the pilgrims to plan their visit to this most revered Holy Shrine, keeping in view the prevailing weather conditions, yatra status, availability of helicopter services, battery operated vehicles, accommodation and other facilities at any given point of time, making their yatra experience more pleasant and memorable. The devotees can enquire about the booking and other facilities made available by the Shrine Board and can also contact in case of any emergency or for any medical help during the Yatra, he added. The Lieutenant Governor directed the Chief Executive Officer of the Shrine Board for adopting the available technologies and taking various innovative measures for making continuous improvement and extending all requisite facilities to ensure best possible arrangements for the visiting pilgrims. Ramesh Kumar, Chief Executive Officer, Shri Mata Vaishno Devi Shrine Board, briefed the Lieutenant Governor about the salient features of the Call Centre and the services made available to the devotees therein.