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Multiple Choice Question & Answer

YB WEB DESK. Dated: 1/12/2021 11:36:55 AM

1-Process management is a concept that integrates
quality/ performance excellence into the
___ management of organizations.
(A) total quality
(B) strategic
(C) sales
(D) project
2-Process management includes
(A) process design
(B) process definition
(C) process documentation
(D) all of the above
3-Following is (are) process analysis tool(s)
(A) statistical process control
(B) cause and effect diagrams
(C) trend analysis
(D) all of the above
4-PDCA cycle is also known as
(A) Shewhart cycle
(B) Juran cycle
(C) Ishikawa cycle
(D) Deming cycle
5-A process involves the stages by which inputs
such as ___ are transformed into products and
services.
(A) manpower
(B) materials
(C) methods and machines
(D) all of the above
6-The people who ultimately use the product or
services of an organization, are known as
(A) ultimate customers
(B) internal customers
(C) external customers
(D) none of the above
7-___ of an organization has an internal customer.
(A) Top management
(B) All managers
(C) Every member
(D) none of the above
8-Essential element(s) in process management
include
(A) Understanding process thinking, including
process ownership
(B) Identifying and satisfying customers’ requirements
(C) Establishing process baselines and measurement
(D) All of the above
9-The main lever(s) for change and process management
in business organizations.
(A) Organizational culture and structure
(B) technological innovation
(C) both (A) and (B)
(D) none of the above
10-Following should be integral part of process
management and improvement.
(A) gradual improvement
(B) continuous improvement
(C) process re-engineering
(D) all of the above
ANSWERS:
1-(B), 2-(D), 3-(D), 4-(A), 5-(D), 6-(C), 7-(C), 8-(D),
9-(C), 10-(D)