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19 “Government to Citizen” online services to enhance quality level of delivery

Subodh Bhasin. Dated: 3/11/2019 8:45:03 AM

SUBODH BHASIN Jammu , Mar 10 Government in a democratic setting is an administration that uses public resources to work for and satisfy the needs of the citizens. Governance entails proper management resources and the citizens for common good. To achieve that, state government governments has taken a leap with e-governance by launching 19 online services systems. Recently Governor Satya Pal Malik launched 19 “Government to Citizen” online services of seven departments on State Services Delivery Gateway (SSDG) at Raj Bhawan. The online mode of “Government to Citizen” Services has been developed by J&K e-Governance Agency (JaKeGA), IT Department in collaboration with CDAC Mumbai and will be available on www.jk.gov.in. With the launch of these services, the total count of services which will now be available on State Services Delivery Gateway (SSDG) has increased to 26. It is worthwhile to mention here that on line services helps in building trust between governments and citizens, and is considered to be an essential factor in good governance by using internet-based strategies to involve citizens in the policy process, illustrating government transparency and accountability. Talking to Young Bites correspondent Ex Dy AG Dinesh Singh Jamwal said that for any government to survive or maintain or keep control of power, such government must win the trust of the majority of the citizens. On line services can always afford that for any government that embraces it. It improves services through better understanding of citizens’ requirements, thus aiming for seamless online services. That it achieves through improving transparency, accuracy and facilitating information transforming between government and citizens. Saugat Biswas, Secretary, Information Technology Department, said that the newly launched services would benefit over seven lakh beneficiaries every year. In his address, the Governor complimented JaKeGA of IT Department and CDAC, Mumbai for developing online services for different departments, which would eventually help people avail various services at the click of a button. The Governor observed that the online mode would avoid unnecessary human intervention and would speed up the public delivery mechanism besides ensuring transparency. He urged Secretary IT to introduce more such online services and also develop a user-friendly mobile app for this purpose.